Profile
Entry-level IT support professional with CompTIA A+ and ITIL v4 certification, strong technical curiosity,
and hands-on experience with Windows systems, networking basics, PC hardware, remote support tools, and
AI development environments. Background in fast-paced customer service roles with proven communication,
troubleshooting, and problem-solving skills. Seeking a 1st Line IT Support or Service Desk role in London.
Core Skills
- Windows 10 and 11 setup, configuration, and troubleshooting
- LAN/WAN diagnostics, router awareness, TCP/IP basics, port checks
- Remote support with TeamViewer, AnyDesk, and NoMachine
- Microsoft 365, Google Workspace, WordPress, basic AWS familiarity
- PC building, hardware upgrades, GPU tuning, and system diagnostics
- Local AI tools, prompt engineering, automation workflows, and Node-based tooling
Certifications
- CompTIA A+
- ITIL v4 Foundation
- PLC Level 1
- AutoCAD LT
- Food Safety Level 2
- First Aid
Technical Snapshot
Systems
Windows 10/11, Microsoft 365, Google Workspace, basic Active Directory awareness
Troubleshooting
Windows install issues, performance problems, remote access, testing connectivity, service support habits
Build and development
VS Code, Codex, Claude Code, WordPress, Node workflows, ComfyUI, Figma basics
Hands-on labs
Local AI environments, automation experiments, personal systems, website deployment
Experience
Hospitality Assistant | BM Catering, Freshfields, London
January 2025 to February 2026
- Delivered professional service in a high-end corporate environment
- Maintained attention to detail and steady issue handling under pressure
- Built basic familiarity with Planon interface and ticket lifecycle concepts
Duty Manager | Pausa Coffee / Dunelm, London
May 2024 to November 2024
- Managed daily operations and staff coordination
- Improved customer service procedures and repeat customer outcomes
- Reduced operational waste by 15 percent through better preparation planning
QSR Supervisor | Gran Bar Eataly, Liverpool Street
September 2023 to January 2024
- Supervised high-volume service operations and workflow quality
- Improved service speed and day-to-day operational efficiency
- Monitored KPIs and responded to improvement opportunities
Projects and practical work
- Built and maintained multiple Windows PC systems for personal use and experimentation
- Configured local AI environments using GPU hardware and tested automation workflows
- Developed and hosted a personal portfolio website and worked with WordPress installations
- Created side projects including AI tools, web apps, and browser-based experiments